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Exercise equipment needs routine maintenance and care just as we do. The Service Department at Johnson Fitness & Wellness is available for routine care, as well as for parts and repairs.
In the event that you require a service call, simply fill out the form below. One of our Service Professionals will contact you soon to schedule a visit.
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In-Store (In-Box) Pickup - Free
Delivery of your item(s) to your selected local retail store. Your selected retail store will contact you when your items(s) is in store, ready to be picked up. The item(s) will be in box, and does not include assembly - unless clearly stated.
Standard Delivery - Free
Delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. This method is not available for accessories - see accessory shipping below.
Threshold Delivery - $149.00
Delivery of your item(s) into the first door of the address or the lobby of an apartment or condo. This method places products on the first dry area of the recipient's property to ensure protection from the elements.
Delivery & Installation - $199.00
Delivery of your item(s) into any room you choose and assembled by a team of professional delivery and assembly technicians. All packaging will be hauled away.
Accessory Shipping - $9.95
Delivery of your item(s) to ground level front or back door, garage, or apartment building lobby.
Item(s) listed as on display at your local store can be purchased and are usually delivered within 7-14 days, but will not exceed 90-days of purchase.
Merchandise Returns will be accepted for 14 days provided the product is still in it's unopened original packaging. No returns will be accepted after 14 days from date of possession. Merchandise Returns will be accepted on products that are built or out of original packaging for a period of 7 days from date of possession. All products returned within 7 days of possession built or in open box or out of original packaging will incur a 25% restocking fee. This applies to products delivered or picked up at a store or distribution center. Products must include all original paperwork and manuals. Merchandise Returns will be accepted on products that are built or out of original packaging from day 8 to 14 of possession. All products returned within 8 to 14 days of possession built or in open box or out of original packaging will incur a 35% restocking fee. This applies to products delivered or picked up at a store or distribution center. Products must include all original paperwork and manuals. No returns will be accepted on any Free weight products including dumbbells, adjustable dumbbells, bars, weight plates, and free weight benches. No returns will be accepted on any accessories. All floor model, pre-built, or used products will incur a 35% restocking fee from date of possession up to 14 days.No returns on special order products. Delivery fees are non-refundable on delivered product.
Get your best workout without breaking your budget. We’ve created several customizable programs that allow you to pay over time, no sweat. Choose from 6, 12, 24 or 36 month options (with approved credit) to make your monthly payments fit your budget. In some cases, owning a home gym can be more affordable than a gym membership. Plus, when you finance your equipment you own it, it’s yours to enjoy forever.
Contact your local store to learn about special financing options available to you.
*In-store exclusions may apply. The Wells Fargo Home Furnishings® credit card is issued by Wells Fargo Bank, N.A. Special terms apply to qualifying purchases of $1999 or more charged with approved credit. The special terms APR will continue to apply until all qualifying purchases are paid in full. The monthly payment for this purchase will be the amount that will pay for the purchase in full in equal payments during the promotional (special terms) period. The APR for Purchases will apply to certain fees such as a late payment fee or if you use the card for other transactions. For new accounts, the APR for Purchases is 28.99%. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. This information is accurate as of 05/31/2023 and is subject to change. For current information, call us at 1-800-431-5921. Offer expires 12/31/2023.