Return Policy

Merchandise Returns will be accepted for 14 days provided the product is still in it's unopened original packaging. No returns will be accepted after 14 days from date of possession. Merchandise Returns will be accepted on products that are built or out of original packaging for a period of 7 days from date of possession. All products returned within 7 days of possession built or in open box or out of original packaging will incur a 25% restocking fee. This applies to products delivered or picked up at a store or distribution center. Products must include all original paperwork and manuals. Merchandise Returns will be accepted on products that are built or out of original packaging from day 8 to 14 of possession. All products returned within 8 to 14 days of possession built or in open box or out of original packaging will incur a 35% restocking fee. This applies to products delivered or picked up at a store or distribution center. Products must include all original paperwork and manuals. No returns will be accepted on any Free weight products including dumbbells, adjustable dumbbells, bars, weight plates, and free weight benches. No returns will be accepted on any accessories. All floor model, pre-built, or used products will incur a 35% restocking fee from date of possession up to 14 days.No returns on special order products. Delivery fees are non-refundable on delivered product.

  • All amounts to be refunded will be made in the same method of payment as was made to purchase the item.
  • For purchases made in cash refunds will be made by corporate check.
  • Amount to be Refunded will be processed upon Johnson Fitness receiving the product back and inspection is completed.
  • For Nordic Track purchases please see Nordic Track return policy provided by sales staff.

Shipping & Delivery Options

Johnson Fitness & Wellness offers free curbside shipping when purchased at website pricing, on most orders over $150. If you purchase in store, a store associate will work with you to schedule shipping during the checkout process. If you order online, a store associate will call you to schedule your shipment. Shipping time varies based on product availability. Most current in-stock products will be shipped within 7-10 business days, if the product is not in stock you will be informed as soon as possible regarding the expected time of fulfillment.

The free standard curbside shipping option is available in the continental United States (excluding Alaska & Hawaii) for most products over $150.00 - exclusions include home gyms, product parts, dumbbells, free weight, all commercial cardio and strength products, all billiards products, all grills and smokers, WaterRower rowing machines, and NordicTrack fitness equipment. Exclusions also include any out-of-box floor model or used equipment. Other exclusions may apply.

If you wish to pick your online order up in store, you may do so. Work with your local store to arrange and schedule pick up time.

Johnson Fitness & Wellness also offers in-home delivery and installation for an additional cost A fitness technician will fully set up your machine in the room of your choice. Additional cost varies by product, location and availability. Work with your local store to learn more about this offer.

If you have any questions about your order or shipping status, please contact your local store.

Shipping & Delivery Methods

In-Store (In-Box) Pickup - Free
Delivery of your item(s) to your selected local retail store. Your selected retail store will contact you when your items(s) is in store, ready to be picked up. The item(s) will be in box, and does not include assembly - unless clearly stated.

Standard Delivery - Free
Delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. This method is not available for accessories - see accessory shipping below.

Threshold Delivery - $149.00
Delivery of your item(s) into the first door of the address or the lobby of an apartment or condo. This method places products on the first dry area of the recipient's property to ensure protection from the elements.

Delivery & Installation - $199.00
Delivery of your item(s) into any room you choose and assembled by a team of professional delivery and assembly technicians. All packaging will be hauled away.

Accessory Shipping - $9.95
Delivery of your item(s) to ground level front or back door, garage, or apartment building lobby.

Item(s) listed as on display at your local store can be purchased and are usually delivered within 7-14 days, but will not exceed 90-days of purchase.

Payment & Financing Options

Johnson Fitness & Wellness accepts major credit cards including American Express, Visa, MasterCard and Discover.

You can pay online, over the phone or in a store.

We also offer special financing based on credit check. Financing is subject to credit approval and is facilitated by Citizens’s Pay® for purchases through our retail stores and Affirm for online purchase.

Buy Now, Pay Over Time+ with Wells Fargo
Call, visit or email your nearest Johnson Fitness & Wellness store to apply for financing with Wells Fargo. +Subject to credit approval. Ask for details.

Rates are between 0-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available everywhere, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. Estimated payment amount may exclude taxes and shipping. For licenses and disclosures, including information for New Mexico residents, see affirm.com/licenses. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lender license.

Promotional Policy

For promotional purchases, any offers cannot be combined with other offers. Offers are valid once to a customer. Offers are subject to availability and may change at any time. See stores for details.

Privacy & Cookie Policy

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Johnson Fitness & Wellness’ obligation under our warranty policy is to repair or replace at our option.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Various other cookies to improve site performance

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


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