Tacoma Fitness Equipment Store

close Tacoma, WA Reviews

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They actually had product in stock, able to demo it, and purchase was a breeze! Customer service exceptionally friendly.

account_circle Carlos Belloso

Reviewed on 09/28/2026

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I am an experienced treadmill user and I went in looking for an upgrade. Robert gave me an education on treadmills in general and provided me tips I wasn't aware of before we got into the specifics of what I was looking for. Throughough the process he was attentive, professional, and did much more than I expected. It even extrended after the sale as he navigated a delivery challenge for me on his day off. I was impressed and would not hesitate to recommend and be a repeat customer.

account_circle Wilton Waverly

Reviewed on 09/16/2026

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account_circle Marcos Cruz

Reviewed on 09/13/2026

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About the salesman/manager: 5 stars Robert is very knowledgeable about all the products not only from a specification standpoint but, also from a technical standpoint. He can clearly communicate the importance of how you want to use the equipment to best decide on the model you want. He has extensive knowledge about the history of the equipment and had some good stories, one was about where massage chairs started from, I would highly recommend asking about it if you are into random knowledge. He was very adamant about maintenance that if you care for it, it will last you a long time. Lucubrating the belt, vacuuming the motor because its air cooled, and not running it at max incline for an hour straight that even lowering it to half for a few minutes will help keep the motor from overheating. About the testing of the floor models: 5 stars All I needed was buttons to adjust the incline and speed, being a heavy person 270bls Robert recommended that I get the 7.8 they had a 7.4AT for demonstration. I tested some other brands and models. He was perfectly fine with me using them as much as I wanted, chatting with me about various things and answering my questions thoroughly. Using the 7.8AT: 4 stars It only gets 4 stars because its not true 15% incline. When I was using the 7.4 I mentioned that the belt felt like it was stalling every few steps, he told me that the lower end models have DC motors which as Diesel tech I knew exactly what was going on at that point. He explained that DC motors need to spin quickly to get the max power, the faster you go the better it runs. It has a 3.5hp motor but, the 7.8 has a 4.0hp motor which made a huge difference even at max incline I can not feel the belt stalling. The 7.8AT says its a 15% incline but it most certainly is not, more like 12% at the most, at least comparing to the 15% on the planet fitness treadmills, you have to lean forward to walk on that angle. I have to walk 2.7mph on the 7.8AT to get the same heartrate profile as when using the planet fitness treadmill. Its ok though I can live with that, just wish I noticed it when I was testing it out. Delivery and install: 5 stars I bought it on a Saturday, got a call on Monday from the carrier had it delivered and installed Wednesday so that was fast. The installers where quick only took them 30 minutes, they were professional and placed the treadmill perfectly on the mat. They took all the cardboard and trash with them. My research: I originally wanted to get the Nordictrack x16 but even on step sale with delivery and install it was still going to be $4000 which is a great deal. I wanted the steep incline because I like to hike a lot and when I was going to planet fitness I set the incline to 15%@2.3mph from 45-60mins. I had decided to buy from a brick and mortar because I read online that people have a much easier time getting warrenty and repairs done quickly. Robert said he only ever had one issue with a warrenty that he had to really fight for but, got it resolved so I felt very confident that if I had an issue he would be able to take care of it. Overall: This was a great experience researching treadmills, talking with Robert and using the treadmill. Robert is the reason I am even leaving a review at all, I never review, comment or interact with much of anything.

account_circle Adam Fulton

Reviewed on 09/10/2026

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In-Store (In-Box) Pickup
Delivery of your item(s) to your selected local retail store. Your selected retail store will contact you when your items(s) is in store, ready to be picked up. The item(s) will be in box, and does not include assembly - unless clearly stated.

Standard Delivery
Delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. This method is not available for accessories - see accessory shipping below.

Delivery & Assembly
Delivery of your item(s) into any room you choose and assembled by a team of professional delivery and assembly technicians. All packaging will be hauled away.

Accessory Shipping
Delivery of your item(s) to ground level front or back door, garage, or apartment building lobby.

Item(s) listed as on display at your local store can be purchased and are usually delivered within 7-14 days, but will not exceed 90-days of purchase.

Return Policy

Merchandise Returns will be accepted for 14 days provided the product is still in it's unopened original packaging. No returns will be accepted after 14 days from date of possession. Merchandise Returns will be accepted on products that are built or out of original packaging for a period of 7 days from date of possession. All products returned within 7 days of possession built or in open box or out of original packaging will incur a 25% restocking fee. This applies to products delivered or picked up at a store or distribution center. Products must include all original paperwork and manuals. Merchandise Returns will be accepted on products that are built or out of original packaging from day 8 to 14 of possession. All products returned within 8 to 14 days of possession built or in open box or out of original packaging will incur a 35% restocking fee. This applies to products delivered or picked up at a store or distribution center. Products must include all original paperwork and manuals. No returns will be accepted on any Free weight products including dumbbells, adjustable dumbbells, bars, weight plates, and free weight benches. No returns will be accepted on any accessories. All floor model, pre-built, or used products will incur a 35% restocking fee from date of possession up to 14 days.No returns on special order products. Delivery fees are non-refundable on delivered product.

All amounts to be refunded will be made in the same method of payment as was made to purchase the item.
For purchases made in cash refunds will be made by corporate check.
Amount to be Refunded will be processed upon Johnson Fitness receiving the product back and inspection is completed.
For NordicTrack purchases please see NordicTrack return policy provided by sales staff.

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Rates are between 0-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available everywhere, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. Estimated payment amount may exclude taxes and shipping. For licenses and disclosures, including information for New Mexico residents, see affirm.com/licenses. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lender license.

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