30-Day 100% Guarantee
At Johnson Fitness & Wellness, we want you to be 100% satisfied with your purchase. We know that exercise equipment has to be just right, and you should feel confident that the machine or products you choose are a perfect fit for you. If you're not totally satisfied with your purchase you can take advantage of our worry-free return and exchange policy. Read more below about Returns and Exchanges.
If you are not completely satisfied with your purchase, you may return it within 15 DAYS OF RECEIPT OF PRODUCT(S) and receive a full return of purchase amount less shipping/delivery and installation costs if applicable.
If return exceeds the 15-day time period and is within the 30 DAYS OF RECEIPT OF PRODUCT(S), the following return policy is in effect:
- Full refund of purchase amount less a 20% restocking charge and shipping/delivery/installation costs if applicable.
- Full in store credit or exchange for like merchandise and 20% restocking fee will be waived. (Refer to exchange policy).
All special orders are subject to a 20% restocking charge.
There will be no refunds on products that were shipped Less Than Load (LTL).
NO CASH REFUNDS will be given. A corporate check will be issued within 10 business days for return of all cash transactions.
All product(s) that have been shipped/delivered/installed must be physically returned to a Johnson Fitness & Wellness location before any refund is provided.
Johnson Fitness & Wellness reserves the right to refuse any returned item based on inspection of product for damage.
The goal at Johnson Fitness & Wellness is to provide the best possible experience and the best product(s) to fit our customer’s individual needs. In order to ensure we are able to meet this goal Johnson Fitness & Wellness offers a unique 30 day exchange policy.
If within 30 days from the date of receipt of your initial mainframe* purchase you feel the product does not best suit your needs for any reason, you may exchange the original mainframe* purchase for any mainframe* item with no penalty or restocking fees of any type.
Once a different item has been selected, Johnson Fitness & Wellness will simply charge any additional amount due for the new item or refund any difference with absolutely no additional fees or charges, including standard delivery** and installation. (If this delivery option was chosen at the time of the original purchase.)
*Mainframe item is defined as a treadmill, bike, elliptical, rower, or home gym.
**Standard delivery and installation is a radius of 35 miles from the closest Johnson Fitness & Wellness location.
Shipping & Delivery Options
Johnson Fitness & Wellness offers free curbside shipping. If you purchase in store, a store associate will work with you to schedule shipping during the checkout process. If you order online, a store associate will call you to schedule your shipment. Shipping time varies based on product availability. Most current in-stock products will be shipped within 3-5 business days, if the product is not in stock you will be informed as soon as possible regarding the expected time of fulfillment.
The free standard curbside shipping option is available in the continental United States (excluding Alaska & Hawaii) for most products over $150.00 - exclusions include home gyms, product parts, dumbbells, free weight, all commercial cardio and strength products, all billiards products, all grills and smokers, WaterRower rowing machines, and Precor fitness equipment outside of DE, MD, NJ, NYC Metro, PA, and VA. Exclusions also include any out-of-box floor model or used equipment. Other exclusions may apply.
If you wish to pick your online order up in store, you may do so. Work with your local store to arrange and schedule pick up time.
Johnson Fitness & Wellness also offers in-home delivery and installation for an additional cost. A fitness technician will fully set up your machine in the room of your choice. Additional cost varies by product, location and availability. Work with your local store to learn more about this offer.
If you have any questions about your order or shipping status, please contact your local store.
Payment & Financing Options
Johnson Fitness & Wellness accepts major credit cards including American Express, Visa, MasterCard and Discover.
You can pay online, over the phone or in a store.
We also offer special financing based on credit check. Financing is subject to credit approval and is facilitated by Wells Fargo. The Wells Fargo Home Furnishings credit card is issued by Wells Fargo Financial National Bank. Special terms apply to qualifying purchases of $1,000.00 or more charged with approved credit. Minimum monthly payments are required during the promotional (special terms) period. Interest will be charged to your account from the purchase date at the APR for Purchases if the purchase balance is not paid in full within the promotional period. Paying only the minimum monthly payment will not pay off the purchase balance before the end of the promotional period. For new accounts, the APR for Purchases is 28.99%. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. This information is accurate as of 06/5/2017 and is subject to change. For current information, call us at 1-800-431-5921. Offer expires 06/18/2017. See stores for details.
For promotional purchases, any offers cannot be combined with other offers. Offers are valid once to a customer. Offers are subject to availability and may change at any time. See stores for details.
Johnson Health Tech NA’s obligation under our warranty policy is to repair or replace at our option.
What we collect
We may collect the following information:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
- Various other cookies to improve site performance
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.